As today’s organizations evolve, they require reliable and cost-effective telephone solutions that help them to support hybrid and flexible work scenarios. Business leaders are looking for products that help them streamline their communications and working environment, as well as minimize their technology footprint and cut the expense of legacy IT solutions. Microsoft Teams Phone allows businesses to lower costs and inspire employees to engage and work more efficiently, maximizing collaboration.
Facilitate Communication and Collaboration
Microsoft Teams has exceeded 280 million monthly active users and plays a vital role in keeping employees engaged and connected. Microsoft has experienced growth across all Teams metrics, including collaboration, meetings, calling, chat, and applications. Teams Phone holds the most market share in cloud calling and has added more than five million PSTN (public switched telephone network) users over the last year.
Companies rely on Teams because it elevates how employees work with one another, enabling team members to connect, communicate and collaborate with the organization. With the Teams Phone application, colleagues can place and receive voice and video calls directly from Teams. This enterprise-grade calling solution supports Voice over Internet Protocol (VoIP) and PSTN calls. It allows IT executives to connect with their team members, clients, and partners from chat or calls.
The December 2022 Forrester Consulting study Total Economic Impact™ of Microsoft Teams Phone revealed that a composite organization utilizing Teams Phone showed a three-year return on investment (ROI) of 143 percent and a payback period of fewer than six months. After assessing the potential ROI that organizations may experience by implementing Teams Phone, the research also found that companies could:
1. Lower licensing and usage expenses. Freeing organizations from traditional telephony or VoIP private branch exchanges (PBXs) solutions and opting for Teams Phone can minimize expenses across all categories. These savings are realized by reducing or eliminating long-distance and international calls and mobile phone reimbursement charges.
2. Reduce IT responsibility. Managing Teams Phone alongside Microsoft 365 saves time, minimizes complexity, and requires fewer skills than traditional legacy systems. Critical tasks were streamlined, allowing SMB and enterprise IT departments to reduce management and maintenance requirements and concentrate on connecting their organizations.
3. Assist with time management and collaborate more efficiently. Implementing Teams Phone—and eliminating the requirement to move between diverse platforms and devices—allows employees to remain productive and connected. This will enable employees to become more effective and business processes more efficient. In the study, employees saved time and effort across the board.
No matter how much the business market and industry adapt to evolving conditions, efficient communication, and collaboration efforts remain critical components of productivity. Innovative technologies like Teams Phone bring employees together across different geographic locations, helping companies and employees to stay connected, productive, and engaged. By clicking this link, business leaders can read the Total Economic Impact™ of Microsoft Teams Phone study conducted by Forrester Consulting to educate themselves about the benefits, costs, and risk profiles associated with an investment in Microsoft Teams Phone.
Alliance IT provides advanced telephony, network, and cloud solutions to help organizations optimize their technological investments. Those looking to lower costs while maximizing capability should call today to learn more about our consulting and managed services. Our deep bench of professional knowledge allows your company to benefit from managed services’ scalability. We are here to help.
