5 Strategies to Avoid a Customer Service Crisis
Today's competitive environment demands instant access to information and secure transactions. Not providing these can result in a customer service crisis.
Today's competitive environment demands instant access to information and secure transactions. Not providing these can result in a customer service crisis.
You may have heard about managed services and wondered if the model would work well for you. But the prospect brings up a lot of questions. Can your company afford an offsite provider? Will a managed services provider be able to handle the intricacies of your business? And perhaps most importantly, can you trust the [...]
Budgets are tight and IT improvements may be low on the priority list. Here are some of the intangible reasons you want to stay on the technology curve.
Justifying an upgrade of equipment can be difficult. But aging technology can be inefficient, insecure, or slow, necessitating a server upgrade..
Over the last 3 decades, the MSP model has evolved and presented in many iterations, always working towards the most responsive and real-time solutions.
As the cyber security threat keeps growing in magnitude, businesses are struggling to find applicants with the correct skills to combat the online threat.
The ability to process orders, collect payments and disseminate information "off-hours" is essential. During a holiday break, who is watching your network?
A security operations center (SOC) is a centralized department that oversees organizational security issues, both from a business and technical viewpoint.
Managed services providers (MSPs) offer valuable services which allow companies to streamline their operations, manage costs, and increase productivity. However, many small to medium sized businesses (SMBs) think that the model is too expensive or complex for their organization. To the contrary, MSPs offer a lot of benefit and flexibility to SMBs. Here are just [...]
More and more every day, technology is making the healthcare workplace a more integrated environment. From managing electronic healthcare records to enabling best-practice call centers, technology is helping those in the healthcare industry to simplify patient interaction and management, as well as communication between all of the parties involved in their care. Patient data can [...]