Hybrid work environments have been on the rise since the pandemic changed the business landscape. While prior to the lockdowns, remote work was common, the concept exploded and thrived. Companies suddenly had employees working in their home offices, in coffee shops, and in shared work facilities. While Microsoft Teams helped to keep meeting connected and internal text conversations flowing, many still relied on legacy telephony structures. As technology in the workplace evolves, today’s businesses require cost-effective, reliable communications solutions to assist them in supporting flexible work and hybrid employment arrangements. These solutions need to effectively connect the physical and digital worlds, facilitate communications, simplify their technological landscape, and manage the cost of legacy IT solutions. Microsoft Teams Phone is aimed at reducing costs and allowing employees to work more efficiently.
Teams Phone Can Provide Streamlined Communication
With more than 280 million active monthly users, Microsoft Teams is an industry leader in maintaining corporate communications, especially in the many hybrid work situations created after the pandemic. The industry has seen growth in all areas, including chat, calling, collaboration, meetings, and app integrations. Teams Phone leads the market for cloud calling, with more than five million public switched telephone network (PSTN) enabled users added over the past year.
Teams transforms the way Floridians work and engage with other employees and team members. The platform provides the ability for companies to stay connected via communication and collaboration in a reliable app provided by the most trusted name in the business.
Teams Phone adds the ability for employees to place and receive voice and video calls right from the current Teams app. This enterprise-grade calling solution supports Voice over Internet Protocol (VoIP) and PSTN calls and enables IT leaders to connect with their teams, customers, and partners from chat or calls in Teams. (Source: Microsoft)
The App Helps the Bottom Line
A recent Forrester Consulting study revealed that companies that adopted Teams Phone were on track for a three-year return on investment (ROI) of 143 percent. The study also reported that organizations could:
- Lower licensing and usage costs. Choosing Teams Phone can lower expenses across all company categories. These savings are accomplished by replacing outdated telephony solutions and reducing long-distance and international calls and mobile phone reimbursement fees. With Teams Phone, companies can experience the significant collaborative benefits of VoIP calling, including screen sharing, video calling, and real-time shared access to all Microsoft 365 apps.
- Reduce the IT department’s workload. Managing Teams Phone on the same platform as Microsoft 365 saves time, minimizes complexity, and requires less specialized skillsets as compared to traditional legacy systems. Critical tasks are more streamlined, permitting SMB technology departments to reduce management and maintenance obligations and concentrate on maintaining organizational connectivity.
- Help team members to save time and collaborate more efficiently. Implementing Teams Phone and subsequently removing the requirement to switch between various platforms and devices, allowing employees to stay productive and connected regardless of their work location. This helps to develop effective and productive employees and streamlined processes.
No matter how much business and technology change, effective communication and team collaboration will always be essential for productive work. Innovative technologies like Teams Phone brings employees together across various physical locations, helping colleagues stay connected and work efficiently.
Alliance IT is a managed services firm based in Sarasota. We are committed to helping small and medium-sized businesses to find the best technology solutions to grow and thrive. If your organization is looking to implement Microsoft Teams, including Microsoft Teams Phone, give us a call.
