This is the time of year that budgets are reviewed and formulated, and IT spending for the new year is top of mind for IT executives and their departments. According to Gartner Research, managed IT spending is rising significantly across various industries, with 61% of CIOs increasing their investments in cyber and IT security in 2021 and 2022. Given the trend this data indicates, the IT MSP market is estimated to reach $274 billion by 2026.
How will this look in the next 12 months? Let’s take a look.
- Cloud solutions and related managed services will be a primary focus: One of the most significant IT trends over the last several years has been the cloud and all its related services. In the last year, the question isn’t whether your company is utilizing the cloud for operations, it’s what percentage of those technology operations reside in the cloud. The cloud is so broadly utilized because it is excellent at guaranteeing your organization’s data is secure and easily accessible to the entire team, wherever they may be. With many businesses leveraging the cloud in some way, many business leaders have begun instituting teams of dedicated cybersecurity experts. The diversity of service, simplicity, and safety of managed could services makes it a must-have 2023 resource.
- Cybersecurity technology services and solutions will serve as a business safety net: Cybersecurity, which has become a non-negotiable in the contemporary business world, will become even more essential in 2023. Post-pandemic, most employees work from home or remotely, often interchanging personal and work devices. Bring-your-own-device (BYOD) is also gaining popularity among employees – and while these practical and convenient devices are great for remote operations, they also often open the door to cybersecurity vulnerabilities. A seasoned managed service provider (MSP) brings cybersecurity solutions to the corporate table. IT infrastructure monitoring guarantees network safety beyond the physical walls of the office. In 2023 and for years to come, the security benefits of managed IT services will be crucial to the ever-evolving scope of digitization.
- Network flexibility and agility will be essential for device security & digital transformation: Both design and management for networks are ever-changing, and technology disruptions like AI and modern cyber crimes make these endeavors more challenging. While digital transformation has sped up, it has elevated cybersecurity risk for many companies. Working with an IT-managed service provider is an effective way to guarantee stability and protection for a business network and company devices. Partnering with an IT MSP will assist in preparing for network and device security and on-site and remote device management.
- Customer experience will be processed through managed IT service support: In 2023, IT operations will continue to be propelled by customer experience (CX). The contemporary consumer wants to be the center of attention and have all things delivered to them. They expect multi-channel and spontaneous, real-time communication often provided through knowledge forums and chatbots. Customer experience in 2023 is essential for today’s business operations, an experienced MSP can be instrumental in delivering a more robust customer experience by being ready to assist around the clock and striving to resolve any IT issues at the first contact. 78% of IT executives report that their MSPs have a significant impact on their business growth – and having a positive customer experience is a part of that success!
Managed services continue to evolve, and many companies are adding them to their IT spending budgets. If you are interested in learning more about the many ways that managed services can help your organization grow and thrive in the new year, call Alliance IT today.
