A recent article by the Forbes Advisor discussed the newest VoIP trends to look out for in 2023. VoIP is a communications system that utilizes a computer, smartphone, VoIP phones, or WebRTC-enabled browsers to place phone calls and send data from one location to another. This is done via an internet connection, which differs from a traditional landline phone in the manner in which it sends data and information.

VoIP trends Sarasota

How Does it Work? A traditional telephone landline utilizes copper wires to transmit analog signals. By way of contrast, VoIP uses a broadband internet connection to transmit data. During the transmission, data is transformed from analog to digital and then back to an analog signal. VoIP trends include more comprehensive office solutions, including call recording, voice mail, voice mail-to-text, and custom caller ID.

Difference Between SIP vs. VoIP

SIP and VoIP are two industry acronyms relevant to modern phone systems.

SIP (session initiation protocol) facilitates VoIP sessions using a rapid open-source communications protocol between two points. It allows many types of data transfers, including voice, instant messaging, file sharing, multimedia sessions, and video conferencing.

VoIP (voice over internet protocol) is the voice element of the system’s abilities. It is the protocol that enables voice telephone calls to be made over an internet connection. The protocol works over a specially-designed VoIP phone but can also utilize any device with an internet connection. VoIP technology can be purchased apart from the more inclusive SIP systems when only phone call capability is needed. When other data-sharing features are needed, a SIP system is the better choice.

Best Provider for VoIP Service

There are many VoIP service providers, but there are some essential things to look for when choosing the best one.

  • Call Quality & Uptime: Some providers frequently drop calls, while others offer a 99.99% uptime guarantee. Look for the uptime guarantee to have day-to-day confidence the technology will be there when you need it.
  • Client Support: Most VoIP providers provide 24/7 support, but some are only available to their clients during business hours – and some charge extra for this type of support, regardless of when you call. Be sure you understand the level of support you are paying for.
  • Toll-Free Numbers: If your organization needs toll-free numbers for your business, be sure the VoIP provider offers them.

Popular VoIP Trends and Features

  • Automated attendant
  • Caller ID
  • Call holding
  • Call queuing
  • Music on hold
  • Custom ringback
  • Hot desking – provides employees the capability to access messages and calls through any connected device.
  • Call flipping – allows the call to be switched between devices while still connected.
  • Conferencing tools
  • Call monitoring – provides team leaders the capability to listen to calls for training purposes.
  • Call whispering – allows a supervisor to whisper into the ear of the phone rep to help them through a client call in real-time.
  • Call barging – permits supervisors to take over a call if need be.
  • Transcriptions – written records of calls.
  • Call recording
  • Speed dial
  • Call forwarding
  • Integrations – allows integration with other software platforms, such as CRMs.
  • Call analytics
  • Live chat

There are many options to consider when deciding on the VoIP trends that you need for your business. If you need help making the right decision or would like to utilize a managed services provider to set up your phone capability for you, call Alliance IT today.  We are a team of VoIP experts dedicated to making sure that Sarasota small businesses thrive and grow.