The next year promises to be a bit tumultuous for all global markets, and communications service providers (CSPs) will not be wholly protected from the volatility. To protect against this, companies are looking to increase innovation and digital transformation efforts. In the telecom sector, there are many technologies and telecommunications trends that stand out from the others and will continue to be leveraged to enhance customer experience, network resilience, and value propositions.
Most Impactful Telecom Trends for Next Year
Cybersecurity and Resilience: It will be more vital than ever in the next year for network operators to take appropriate actions to safeguard themselves from both cyber-criminals and volatile market conditions. Although protecting across both areas necessitates different technologies and strategies, both are equally essential when it comes to ensuring that a business is prepared for the future. From a security standpoint, the most significant threats have come from three sources; hackers and criminals seeking the exposure of consumer data that can be used to compromise a company, corporate espionage, and a lack of employee awareness regarding basic security measures (secure passwords, avoiding phishing attacks.) As telcos deliver the “backbone” infrastructure that supports other digital services – from streaming cable services to corporate email – to function effectively, they are attractive targets for those with nefarious intent. Because of this, they are under pressure to guarantee that there are no vulnerable “back doors” caused by the implementation of the internet of things (IoT) architecture, uneducated employees, or third-party partners. Understanding and preventing these threats will be a core task for telecom operators in the coming months and years.
Cloud Adoption: In the coming months, telecom service providers will recognize the benefits of moving critical IT infrastructure to the public, private and hybrid cloud networks. Telcos will utilize the cloud to develop scalability by creating service offerings that can be scaled up when demand increases and reduced when outside factors force the company to slow down. It also enables new services to reach the market more rapidly without suffering losses if they do not immediately gain popularity. This ability will be increasingly critical as the race to monetize 5G services picks up speed. In 2022, major players like AT&T, Vodaphone, and Telefonica formed new partnerships with cloud providers to manage data processing operations. Experts expect this trend to increase as telcos offer more services to enable 5G computing services via cloud platforms.
Artificial Intelligence: Artificial intelligence (AI) can transform any industry, and the telecom industry is not exempt. AI is utilized in many ways, including the use of virtual assistants and chatbots to facilitate technical support, troubleshooting, and network maintenance. AI algorithms are applied to network traffic optimization to adapt and reconfigure networks as needs evolve, providing more resources to redirect traffic when demand is highest and pulling back when demand is reduced. AI and machine learning (ML) are also useful for detecting fraudulent or criminal activity, such as unauthorized access to networks. As AI technology becomes more advanced and telecommunications trends and challenges become more complicated, we can expect to see even more uses for AI coming to fruition.
Alliance IT provides managed cloud services, assistance with AI and ML applications, and technology to support telecommunications trends as they evolve. All of these services are provided by a team of expert IT professionals with a deep bench of expertise in cloud services and telecom applications. If your Sarasota company needs assistance in any of these areas in 2023, give us a call.
