Even with the acceleration of social media and online service innovations, the ability to speak to customers remains one of the most important aspects of our business. For many, voice over IP (VoIP) PBX solutions are the most efficient way of handling phone communications whether here in Sarasota or globally.
In order to understand these services, we need to define each individual aspect of the solution.
VoIP PBX Solutions Defined
- PBX, or Public Branch Exchange, is a telephone system within an organization which allows all users to share a set amount of external phone lines while simultaneously managing all internal calls. The system is comprised of both hardware and software, and will oftentimes connect to your existing telephone wires, outlets, routers, and phones. PBX systems were traditionally installed at larger corporations and companies. However, as communications have moved from analog to digital platforms, PBX system solutions are available and accessible to small and medium-sized businesses. Most PBX systems nowadays are VoIP-PBXs which are designed to manage and route your business calls.
- Voice over Internet Protocol (VoIP) is a group of technologies developed for the delivery of voice communications and multimedia sessions over Internet Protocol (IP) networks such as the Internet. Internet telephony, broadband telephony, and broadband phone service refer to the provisioning of voice, fax, SMS, and voice-messaging services over the public Internet, rather than over the traditional PSTN (public switched telephone network).
How VoIP Works
VoIP telephone calls utilize similar steps to traditional digital telephone services – signaling, channel setup, digitization of the analog voice signals, and encoding. However, in VoIP systems, the circuit-switched network is replaced by the digital network. Information is arranged in packets and travels as IP packets over a packet-switched network. They transport media streams (audio, video, compressed speech) using special media delivery protocols. Early providers of voice-over-IP services offered solutions which closely resembled the legacy telephone network, but services have evolved over subsequent generations have evolved through applications like Skype and Google Talk.
The latest generation solutions permit dynamic interconnection between users on any two domains on the Internet. VoIP capability is available on VoIP phones, many personal computers, as well as other mobile access devices. VoIP allows modern communications technologies (including telephones, smartphones, voice and video conferencing, email, and presence detection) to be unified on a single communications platform.
Benefits and Features of VoIP Solutions from Alliance IT
VoIP and PBX systems hosted by Alliance IT are perfect for small- and medium-sized businesses.
- Like many managed services capabilities, VoIP systems provide greater adaptability to companies. These services allow clients to add, change, or delete features easily, in order to accommodate the dynamic requirements of their growing organization.
- VoIP systems permit our customers to easily increase or decrease the capacity to respond to seasonal peaks and fluctuations in economic conditions.
- Hosted VoIP PBX systems utilize innovations in technology to provide access to feature-rich capability to small and medium-sized business – at a fraction of the price. These hosted services depend on our hosted phone equipment (PBX) to route your company’s voice traffic.
- PBX systems can be installed at the customer’s physical location, providing organizations with a higher level of control and flexibility than a Hosted PBX.
- VoIP PBX systems are now available on mobile devices, allowing total flexibility to company employees by supporting their ability to work remotely.
If you are looking to update your phone capability, explore what hosted VoIP PBX systems can do for you. Call Alliance IT for more information on how these services can save you money and increase your productivity and profits.
